These terms and conditions apply to the supply of all goods sold by TonerInk.co.nz to the customer unless otherwise agreed in writing by the company.
Prices, Specifications, and Policies
All prices are in New Zealand Dollars ($NZ) and include Goods and Services Tax (GST). TonerInk.co.nz reserves the right to update prices, specifications and policies at any time without notice. We make great efforts to ensure the prices and specifications of our goods are as accurate and as up to date as possible. However, mistakes do happen and given the nature of the goods we supply, the availability, price or specifications of goods can change frequently. We therefore accept no liability should any of the goods be unavailable or if prices differ from those presented on this web site. We will notify you if you purchased goods from us and the pricing or availability has changed.
Yield rates for Consumables are meant for guidance purposes only and should only be used on that basis. For more accurate yield rates, please check the manufacturer's specifications.
Freight and Delivery
We believe we have the lowest overall prices in New Zealand, and to further enhance our reputation as NZ's best value web site we do have a flat charge for freight within New Zealand.
TonerInk.co.nz prides itself on delivering goods to you as fast as possible but it cannot be responsible for any loss whatsoever sustained by the customer for delay in delivery. All items are sent by the courier unless otherwise stated. Dates given for shipment or delivery are for guideline purposes only but are not to be treated as a condition of sale.
Overseas Delivery
Our standard online delivery service is within New Zealand.
Delivery to Fiji and the Cook Islands may be arranged by contacting us before placing an order. These overseas orders are accepted only after we confirm the delivery destination, available service, freight charge, expected delivery timeframe, any applicable restrictions and the total charges. Any applicable import duties or taxes, and who will pay them, must also be clarified before payment.
We do not offer overseas delivery to other destinations. New Zealand flat-rate and free-shipping offers do not apply to overseas orders unless expressly confirmed in our quotation. Please do not select a New Zealand delivery address or shipping rate for an overseas destination.
For overseas enquiries, email order@tonerink.co.nz or call +64 9 576 0834.
Return Requests, Cancellations and Refunds
Return requests must be made within 30 days of receiving the goods. Requests within 48 hours of receipt do not require a reason; after 48 hours and within the 30-day request period, a reasonable reason is required. An RMA number must be obtained before returning goods. Conditions and applicable costs apply; a no-reason request does not mean a fee-free return.
For customer-requested cancellations, change-of-mind returns or incorrect-purchase returns, we deduct the original payment-processing cost actually charged to us and not refunded by the provider. We explain the deduction before processing the refund and do not deduct the same original processing cost more than once, including across partial refunds. We do not deduct payment-processing costs for products confirmed faulty, damaged or incorrectly supplied.
Existing return conditions, including any applicable restocking fee of 20% of the product value (minimum NZD $9.99), reasonable repackaging costs and shipping-cost deductions, are detailed in our Return and Refund Policy. For customer remorse or an incorrect purchase, we recommend exchanging for the correct model or keeping the value as store credit where possible.
Order Cancellation
To request cancellation, contact order@tonerink.co.nz or 09 576 0834 as soon as possible and quote your order number. We will check whether the order has already been dispatched and confirm whether it can be stopped. A cancellation is not confirmed until we have replied.
If your order has already been dispatched and cannot be stopped, please follow our Return and Refund Policy. For a customer-requested cancellation, any applicable original payment-processing cost that is not refunded to us may be deducted as explained in our Return and Refund Policy. This is an actual retained processing cost, not an additional fee simply for operating the refund.
Approved refunds will be returned to the original payment method wherever possible. We aim to submit an approved refund within five business days after the refund amount has been confirmed and, where a return is required, the goods have been received and assessed. Your bank or payment provider may take additional time to show the credit.
We will explain any applicable deductions before processing the refund.
Nothing in these terms limits your rights under the Consumer Guarantees Act 1993 or other applicable New Zealand consumer law. The voluntary 48-hour and 30-day return periods do not replace or restrict those rights.
All claims for short shipments or damage must be made no later than 14 days from the shipment date. All requests for proof of delivery must be received within 90 days of the purchase date. An RMA number is required before sending any product back. To process a credit claim or return, call us and we will be happy to help you.
Unless otherwise stated, all products have a warranty of 6 months from the delivery date. Nothing in these terms limits your rights as a consumer under the Consumer Guarantees Act 1993.
Consumer Guarantees Act
If the goods have been acquired for business purposes, the terms of the Consumer Guarantees Act 1993 shall not apply. In these circumstances the only warrant offered by TonerInk.co.nz (express or implied, statutory or otherwise) is the manufacturer's warranty accompanying the goods, and in no event shall the liability for direct or consequential damages exceed the price paid for the goods.
Risk and Ownership of the Goods
Risk in the goods shall pass to the customer upon delivery to the customer or to the address specified by the customer. If a carrier is used to effect delivery, delivery to the carrier shall constitute delivery to the customer, and all claims for goods damaged in transit shall be made to the carrier immediately after the delivery of the goods to the customer.
Pending cleared payment in full of all monies due under this contract or in respect of any other monies owed by you to TonerInk.co.nz the goods shall remain the sole and absolute property of TonerInk.co.nz as legal and equitable owner.
Warranty:
The warranty period of the premium compatible cartridge is 12 months.
The warranty period of the normal compatible cartridge is 6 months.
The warranty period of the low cost compatible cartridge is 3 months.
The warranty period of printer or original cartridges are following manufacture's policy.
Privacy Act / Collection of Overdue Monies
As TonerInk.co.nz may use a credit agency to check your credit details you agree and acknowledge that per the Privacy Act 2020 all personal information supplied by you may be used or held for the purpose of obtaining credit reports, character references or credit statements to assess your creditworthiness.
You agree that you will upon demand pay all of TonerInk.co.nz Collection expenses, including Collection Agency fees and Commissions and all Solicitor and legal costs in the collection of all overdue monies. TonerInk.co.nz reserves the right to charge 2% interest per month on any overdue monies.